1. Intellectual Property
All products, software (including Hano), designs, logos, and content associated with NeoRise Technologies are the exclusive property of the company and are protected by:
- International copyright laws (© 2025 NeoRise Technologies).
- The Creative Commons license used with our products is CC BY-NC (Atribución-NoComercial/Attribution-NonCommercial),meaning others are allowed to distribute, remix, adapt, and build upon the work non-commercially. Their new works must acknowledge the original creator, but they are not required to license their derivative works under the same terms.
- Trademark laws in Spain
- Open-source licenses for specific components (GPL v3.0, MIT License).
2. Terms of Use
By using our products, you agree to:
- No reverse engineering or unauthorized modification of the hardware/software.
- Ethical use: We do not permit applications in military systems, mass surveillance, or discriminatory AI.
- Minimum age: 13 years (or verifiable parental consent).
3. Privacy Policy (GDPR/CCPA)
Data Collected:
Usage patterns, behavioral patterns while using the program, and technical data (never raw biometric data).
Purpose
Product improvement and personalized user experiences.
Third Parties:
We only share data with certified providers under EU SCC (Standard Contractual Clauses).
4. Warranties and Limitations
- Limited warranty: 46 months for manufacturing defects (excludes misuse).
- Hardware: Free replacement if it fails within the first 12 months.
- Software: Security updates guaranteed from release.
5.1 Product Use
NeoRise Technologies will not be held responsible under any circumstances for:
- Damages from improper use, including but not limited to:
- Unauthorized hardware/software modifications
- Use with incompatible devices
- Ignoring safety warnings
- Use in high-risk environments:
- Our products are not certified for use in:
- Medical applications where failure could impact health
- Transportation, navigation, or critical infrastructure systems
- Industrial or nuclear environments requiring fail-safe mechanisms
- The customer assumes full responsibility when using our products in these contexts against our explicit recommendation.
- Loss of profits:
- Indirect damages, loss of earnings, or business interruption unless:
- It is proven that the issue was caused exclusively by a reproducible software failure
- The failure exists in the currently supported version of the product
- It is not related to third-party integrations or incompatible hardware
- In no case will liability exceed 250% of the amount paid for the affected license
Important Note: Our products are designed for controlled environments. For specialized uses, please consult our enterprise certification program.
5.2 Integrations and Third Parties
- External APIs: Failures in services from Google, Firebase, or other integrated platforms.
- Gesture control: Detection errors in environments with:
- Poor lighting
- Electromagnetic interference
- Physical obstructions
- Security: Vulnerabilities resulting from:
- Outdated operating systems
- Malware on the user’s device
- Unsecured public WiFi networks
5.3 Hardware and Maintenance
- Natural wear: Batteries, sensors, or components with limited lifespans.
- Physical damage: Impacts, liquids, fire, or natural disasters.
- Calibration: Sensor accuracy drift due to intensive use.
5.4 Specific Jurisdictions
In jurisdictions where liability limitations are not allowed:
- Maximum liability is limited to the price paid for the product.
- Exclusion of punitive or consequential damages where legally permitted.
This limitation applies even if NeoRise was advised of the possibility of such damages.
6. Dispute Resolution
- Jurisdiction: Disputes will be governed by the laws of Spain (EU), with courts located in Madrid.
- Arbitration: Option for prior mediation through the EU Technology Arbitration Center.
7. Return Policy
- 30-days return period for non-customized products
- Refunds: Processed within 14 business days (excluding shipping costs).
8. Legal Contact
For formal claims or notifications:
9. Open Source Software Acknowledgment
9.1 Core Libraries
MediaPipe
- Purpose: Gesture detection and tracking
- Slightlymodified
- License: Apache License 2.0
- Credits: Google LLC
- Official link
OpenCV (cv2)
- Purpose: Image processing
- License: Apache License 2.0
- Credits: OpenCV Foundation
- Official link
NumPy
- Purpose: Numerical computation
- License: BSD License
- Credits: NumPy Developers
- Official link
PyAutoGUI
- Purpose: Interface control
- License: BSD 3-Clause
- Credits: Al Sweigart
- Documentation
pynput
- Purpose: Input control
- License: LGPL
- Credits: Thomas Kluyver
- PyPI
Firebase Admin
- Purpose: Backend services
- License: Apache License 2.0
- Credits: Google LLC
- Official link
9.1.2 Multimedia Libraries
Pygame (mixer)
- Purpose: Audio playback
- License: LGPL
- Credits: Pygame Community
- Official link
Mutagen
- Purpose: Audio metadata
- License: GPL v2.0
- Credits: Joe Wreschnig
- Documentation
gTTS
- Purpose: Text-to-speech
- License: MIT
- Credits: Pierre Nicolas Durette
- Documentation
pyttsx3
- Purpose: Voice synthesis
- License: MIT
- Credits: Natesh M Bhat
- Documentation
9.1.3 System Libraries
SpeechRecognition
- Purpose: Voice recognition
- License: BSD 3-Clause
- Credits: Anthony Zhang (Uberi)
- PyPI
Pillow (PIL)
- Purpose: Image processing
- License: HPND
- Credits: Alex Clark and contributors
- Official link
pywin32
- Purpose: Windows integration
- License: PSF
- Credits: Mark Hammond
- PyPI
pyrebase
- Purpose: Firebase connection
- License: MIT
- Credits: James Childs-Maidment
- GitHub
9.2 License Compliance
NeoRise Technologies strictly complies with:
- The attribution requirements of each open source license
- Availability of modified source code when required by the license
- Redistribution conditions as specified in each case
These products contain software developed by third parties under open-source licenses to complement our development.